Please read these Terms and Conditions carefully before using the rm99 platform. This document outlines the rights, responsibilities, and rules governing your use of all services provided by rm99.
Key Terms Summary
Before diving into the full details, here are six core points of rm99's Terms and Conditions that are most important for Malaysian players.
Only individuals aged 18 and above are permitted to register and use the rm99 platform. Age verification through the KYC process is mandatory before the first withdrawal is processed.
Each player is permitted to hold only one active account on rm99. Holding multiple accounts is a serious violation that may result in all associated accounts being frozen.
All bonuses, promotions, and special offers at rm99 are subject to rollover requirements and specified time limits. Please read the full terms of each promotion before claiming it.
To safeguard your funds, all first-time withdrawals require completed KYC verification. This process protects your account from unauthorised use.
Any attempt at fraud, account hacking, bonus abuse, or system manipulation on rm99 will result in immediate account suspension and freezing of existing balances.
The rm99 support team is available to assist you with any queries related to terms, accounts or transactions at all times via Live Chat in English.
Welcome to rm99. This Terms and Conditions document is a legally binding agreement between you ("Member" or "Player") and rm99 ("Platform", "We", "RM99") governing the use of the rm99.ceo website and all related services.
By registering an account, accessing, or using any part of the rm99 platform, you hereby acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, please cease using the rm99 platform immediately.
To be eligible to register and use the rm99 platform, you must meet all of the following requirements:
RM99 takes the protection of minors very seriously. If you become aware that someone underage is accessing this platform, please contact our support team immediately.
Each player is permitted to hold only one (1) active account on rm99. This includes one account per IP address, email address, phone number, identity card number, bank account, and mailing address. Holding multiple accounts — whether directly or through another person — is a serious violation of rm99's terms.
You are solely responsible for ensuring that all information provided during registration and use of the rm99 platform is accurate, up to date, and complete. Inaccurate, misleading, or false information may result in account closure and freezing of funds.
You are solely responsible for keeping your rm99 account login credentials confidential. RM99 will not be liable for any losses arising from unauthorised access to your account due to your own negligence. Please use a strong, unique password and enable the two-factor authentication (2FA) available on rm99.
All deposit and withdrawal transactions on rm99 are processed in Malaysian Ringgit (MYR). Accepted payment methods include DuitNow, FPX, local online banking, Touch 'n Go eWallet, GrabPay, and Boost. RM99 does not currently accept cryptocurrency or international wire transfers.
Minimum and maximum deposit limits are set according to your chosen payment method and VIP membership tier. Exact limits are displayed in the Deposit section of your account panel. rm99 VIP members enjoy higher deposit limits compared to standard members.
Your first withdrawal requires full completion of the rm99 KYC process. Once KYC is verified, subsequent withdrawals are processed within 1–3 business days for regular members. rm99 VIP members enjoy express withdrawals processed with higher priority.
All bonuses, free credits, and promotions offered by rm99 are subject to specified rollover requirements. Wins from bonuses cannot be withdrawn until rollover requirements are fully met. Rollover requirements vary per promotion and are clearly displayed on the relevant promotion page.
Each player is eligible to claim each bonus offer once only. Attempting to claim the same bonus more than once via multiple accounts, IP addresses, or payment methods is considered bonus abuse and will result in cancellation of all bonuses and possible account closure.
All bonuses have a set validity period. Bonuses that are unused or whose rollover requirements are not met within the specified period will expire automatically. No extensions will be granted except under exceptional circumstances at rm99's discretion.
All games offered on the rm99 platform — including slots, Live Casino, sports betting, bingo, and wagering — have specific rules applicable to each game or market. Players are responsible for understanding the rules of each game before placing a bet.
The results of all games on rm99 are final once a round is completed and credited to the account. Any disputes regarding game results must be raised within 24 hours of the relevant game concluding.
In the event of a technical disruption affecting the outcome of a game, rm99 reserves the right to void the affected round and return the bet to the player's account. Decisions regarding compensation for technical disruptions are entirely at rm99's discretion.
For sports betting, if a match is cancelled or postponed beyond the stipulated period, the related bets will be voided and the bet amount will be returned to the player's account balance. The full policy on sports betting is available in the rm99 Betting Terms section.
As an rm99 member, you agree to:
RM99 uses an integrated Know Your Customer (KYC) process as part of our commitment to platform security and compliance with anti-money laundering (AML) regulations.
Players may be required to submit one or more of the following documents:
KYC verification is typically completed within 24–48 business hours once all required documents have been received in clear and legible condition. All submitted documents will be handled with full confidentiality in accordance with Privacy Policy rm99.
You may close your rm99 account at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures, subject to applicable rollover and KYC requirements.
RM99 reserves the right to suspend or close any player's account, with or without prior notice, if:
The rm99 platform is provided "as is" without any express or implied warranties. RM99 does not guarantee that the service will always be available, error-free, or meet specific expectations. Scheduled maintenance activities may cause temporary disruptions to the platform.
RM99 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to in-game losses, technical disruptions, or unauthorised access to your account due to player negligence.
RM99 reserves the right to modify, add to, or amend these Terms and Conditions at any time in accordance with operational requirements, legal changes, or industry developments. Amendments take effect immediately upon publication on the rm99 website.
We will endeavour to notify players of material amendments via in-account notifications or email. However, it remains your responsibility to review these Terms and Conditions periodically. Continued use of the rm99 platform after any amendment takes effect will be deemed your acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the rm99 platform, please contact our team:
For enquiries regarding your data privacy, please refer to Privacy Policy rm99. For general questions about games and your account, visit the FAQ us.