RM99 takes your privacy very seriously. This document clearly and transparently explains how we collect, use, store, and protect your personal information as a member of our online entertainment platform.
Our Privacy Commitment
Before reading the full policy, here are rm99's key commitments to safeguarding your personal data privacy and security.
All data transmitted between your device and rm99's servers is protected by 256-bit SSL encryption. This means no third party can intercept or read your information during data transfer.
RM99 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, and we respect the trust you place in us.
All rm99 member personal data is stored on servers protected by layered access controls, continuous monitoring, and regular backups. Access to your data is granted only to staff who genuinely require it.
You have the right to access, correct, download, or request the deletion of your personal data from rm99's systems at any time. We process your requests within the timeframe stipulated by law.
The rm99 Privacy Policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually ensure that our data handling practices meet or exceed all applicable legal requirements.
In the event of any security breach affecting your personal information, rm99 is committed to notifying you and the relevant authorities within the timeframe required by law.
RM99 ("we", "the rm99 platform") is fully committed to protecting the privacy and security of the personal information of every member and visitor to rm99.ceo. This Privacy Policy transparently describes our practices for collecting, processing, storing, and protecting your personal data.
This document is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By using the rm99 platform, you acknowledge that you have read and understood this Privacy Policy.
RM99 only collects personal data that is strictly necessary to provide our services. The following are the categories of data we collect:
Personal data collected by rm99 is used solely for legitimate and relevant purposes, including:
With your consent, we may use your data to send you information about relevant rm99 promotions, bonuses, and special offers. You may withdraw this marketing consent at any time through your account settings.
RM99 processes your personal data on lawful legal bases under Malaysia's PDPA:
RM99 does not sell or trade your personal data. We may share your data only in the following limited and lawful circumstances:
We use trusted third-party service providers to support the operation of the rm99 platform — including payment processors, KYC verification providers, cloud service providers, and game suppliers. All third parties are bound by strict data protection agreements and may only use your data for specified purposes.
RM99 will disclose personal data to government authorities, law enforcement, or regulatory bodies when required by Malaysian law or by a valid court order.
RM99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification, or destruction:
RM99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, subject to applicable legal requirements:
Once the retention period expires or the data is no longer required, rm99 will securely delete or anonymise it.
Under Malaysia's PDPA and international data protection principles, you have the following rights regarding your personal data held by rm99:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of data under certain permitted circumstances.
Request restriction of data processing under certain circumstances.
Request your data in a reusable format.
Object to the processing of your data for direct marketing purposes.
The rm99 website uses cookies and similar tracking technologies to enhance the user experience and collect analytics information:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the rm99 platform.
As an online platform, your personal data may be stored or processed on servers located outside Malaysia — particularly in the context of cloud service providers and international game providers that partner with rm99.
In all such cases, rm99 ensures that such data transfers are carried out with adequate safeguards and in accordance with Malaysia's PDPA requirements — including through comprehensive data transfer agreements with all recipient parties.
The rm99 platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Our KYC process is specifically designed to verify each player's age before they can make their first deposit or withdrawal.
If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who have concerns about their child's use of the rm99 platform are advised to contact our support team immediately.
RM99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via in-account notifications or email at least 14 days before the changes take effect.
The "Updated" date at the top of this page reflects the date of the most recent amendment. Your continued use of the rm99 platform after any amendment takes effect will be deemed as your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how rm99 handles your personal data, please contact us:
You also have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner if you believe that rm99 has processed your personal data in a manner that violates the PDPA.
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