At rm99, real entertainment means responsible entertainment. We provide the tools, guidance and resources you need to ensure every gaming session stays within safe and enjoyable limits — free from pressure and excessive risk.
Our Commitment
RM99 believes that the enjoyment of gaming must come hand in hand with awareness and self-control. Here are our six core commitments to every player in Malaysia.
RM99 strictly enforces a minimum age requirement of 18 years. Every member goes through an integrated KYC process to ensure no minors can access the platform.
The rm99 account panel provides a comprehensive set of self-control tools — deposit limits, loss limits, play-time limits, session breaks, and self-exclusion options. All can be activated by you at any time.
The rm99 system actively monitors concerning play patterns such as sudden deposit spikes or excessively long sessions. Our team will reach out to players who may need support.
RM99 always displays clear risk information relating to every game — including warnings about addiction and actual winning odds. No information is hidden from our players.
The rm99 support team is specially trained to handle responsible gaming enquiries. If you or someone you know needs help, we are here for you around the clock.
RM99 has a comprehensive player protection programme — from early detection of problem gambling signs to immediate account suspension upon request by the player or an authorised family member.
Self-Control Tools
All of the following self-control tools are available free of charge in your rm99 account panel and can be configured to your personal needs at any time.
Set a maximum deposit limit per day or per week. Once the limit is reached, no further deposits can be made until the period resets.
Set the maximum loss amount you are willing to absorb. Once the loss limit is reached, your account will be automatically blocked from placing new bets for the time being.
Set the maximum amount of time you want to spend playing at rm99 each day. You will receive a 15-minute warning before the time limit is reached, and your session will be automatically ended.
Choose to take a break from the rm99 platform for 24 hours, 7 days, 30 days, or 90 days. During the break period, your account is frozen from all betting activity, but withdrawal of your remaining balance is still available.
If you feel that gaming has become a serious problem, you can choose to exclude yourself from the rm99 platform permanently or for a longer period (6 months to 5 years). This option is for your long-term wellbeing and is taken very seriously by the rm99 team.
Permanent self-exclusion cannot be reversed. Please contact rm99 support for guidance before taking this step.
Activate the reality check filter to receive periodic notifications during your gaming session — reminding you of the time elapsed, the amount wagered and your current account balance. This feature helps you stay aware and avoid getting carried away in the game.
You can set reminder intervals from every 30 minutes to every 4 hours according to your preference.
Recognise the Signs
Healthy gambling means you play for enjoyment, not to escape problems or chase lost money. Recognising early warning signs is an important first step.
The following three-signal system can help you assess whether your gaming patterns remain within healthy limits or are beginning to show signs that need attention.
Test Yourself
Ask yourself honestly. If you answer "Yes" to more than 3 of these questions, it may be time to use rm99's self-control tools or seek professional help.
Do you find that almost all of your free time is spent playing or thinking about games?
Do you constantly try to recover money you have lost by continuing to bet more?
Have you ever lied or hidden your gambling activity from your partner, parents or close friends?
Have you ever used money set aside for bills, food, or other basic necessities to place a bet?
Do you feel restless, irritable or uncomfortable when trying to stop or reduce your gaming activity?
Has gambling ever caused you to miss work, fail a test or neglect important responsibilities?
Problem gambling is a treatable health condition. Many people make a full recovery with the right support. If you or someone you care about needs help, do not hesitate to reach out to the rm99 team or a recognised professional support organisation in Malaysia.
Child Protection
RM99 takes its child protection responsibility very seriously. Our platform is equipped with multiple layers of safeguards to ensure no minors can access our services.
Every new member must complete an integrated KYC verification process — including verification of their national identity card (MyKad) or a valid passport confirming they are aged 18 or above. Account access without completed KYC is automatically restricted.
If you have children at home who can access the internet, we recommend the following steps:
FAQ
Practical Guide
The following principles are more than just guidelines — they are smart habits that will keep your entertainment experience at rm99 positive and enjoyable for the long term.